In live chat if your customer tried to chat with you at 2 am night and you are not online then there is no way you can contact them but in whatsapp chat,if they contacted you, you have their whatsapp number so you can reply whenever you are online. so most store owner loves whatsapp chat
Give your number and save it.Please check in incongito mode because browser cache may show old page which is still not loaded the chat. if chat is working in incongito then it will be visible to your all customer
Go to mobile number setting and choose this option to enable Here is screenshot and it will add page url from where customers are chatting
Go to text setting and first option is text which allows you to label your chat.if you dont want any label just delete this text (chat with us or anything else there) and save and only icons will show
Under mobile number setting go to chat widget setting and choose chat type which is direct chat. Here is screenshot
There are 9 types of chat, and several types of chat supports multiple operator. go to mobile number setting-> then chat widget setting - choose chat type which supports multiple chat Here is screenshot
When you save FAQ, we warn you in red that you need to save in main dashboard also, main dashboard is the interface which opens when you click on app icon in shopify admin. if you are trying to edit FAQ now, it may be previous tab open. just save there also and it will work Here is screenshot
Ensure that you have connected the facebook page in facebook instagram section and save
Try to edit the mobile number one popup will open scroll down little and choose option for custom picture like this screenshot Here is screenshot then click on this link Here is screenshot and upload your screenshot there and copy the url from that page and paste here and save. your custom image will be uploaded and visible to all
Under mobile number settings go here Here is screenshot increase or decrease as per your wish. remember this pixel is from bottom. if you will give 0 then it will show icon at bottom of page. if you will give 100 it will show much higher from bottom
Just go to mobile no setting here and disable for mobile or desktop whatever you want. Here is screenshot
Just go here and choose whatever icon you want. there are different types of chatlike flat chat, icon based, image based, round ry them all its free Here is screenshot
Chat is 100% free forever but if you want to use autoamted messages for cart recovery, tracking updates, order confirmation, cash on delivery confirmation, promotional messages then it is charged by whatsapp to stop spam. but dont worry, by default these things are disabled. if you want to use you need to go to our abandoned cart page, top right click on upgrade and fill some money then it will go. so there is no way we can bill you. its sort of prepaid plan. chat remains free forever
We do custom modification of chats or other thing required. just contact us. or email us bydbest@gmail.com and we will get back as soon as possible. or initiate whatsapp chat from app dashboard. due to different timezone, when you are sending message we might be sleeping so dont worry we will reply as soon as possible
We sends automated messages for cart recovery, order confirmation, tracking updates, cash on delivery, promotional message and many more through whatsapp. Whatsapp charges for these messages to stop spam and these messages are not free..Rate varies with country. for example. India rate is 0.01$ per message, USA rate is 0.02$ per message
You can send automated messages to whatsapp almost instantly. just fill some money and automated cart recovery message will start going. by default we keep order confirmation, tracking updates etc off but you can enable in one click here.Here is screenshot
Yes, as on 31 dec 2022, emails are free and we intend to keep it free. support us to achieve this in any way possible. either by donating us, or reviewing our app in shopify and give your valuable ideas
You can collect reviews over whatsapp. and it will be posted in your store automatically. please remember reviews app are third party app and we dont have control over them. few allows auto post like judge.me but others dont provide so in that can you can export excel sheet from our app review section and import in your review app and all reviews will display